Theatro

for voice-based
employee communication

Speak instead of searching. Get things done instead of wasting time.

Theatro is a comprehensive voice-based communication and workflow solution designed specifically for employees in operational roles, such as in retail, logistics, or manufacturing. The solution enables employees to communicate quickly and contextually without relying on smartphones, paper, or computers. It is operated via PTT (on the headset or the TLK 25). A key component of Theatro from Motorola Solutions is the intelligent voice assistant TIVA, which serves as a digital interface between employees, work processes, and enterprise systems.

More about TLK 25

Theatro Im Einsatz
EVERY DAY.

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Employees receive immediate support without having to leave the customer.

Merchandise & Inventory

Quick access to inventory levels or product availability—using voice commands.

Tasks & Workflows

Routine tasks are initiated, managed, and documented using voice commands.

Faults & Events

Request support or report issues. The appropriate person will be notified immediately.

Leadership & Management

Keep track of all processes, tasks, and events—in real time and across all locations.

Just speak.
Theatro takes care of the rest.

Language is the easiest way. Theatro turns it into the right action.

Portable theater device (TLK 25)

Technically, Theatro is based on the interaction of portable hardware—in particular the TLK 25 from Motorola Solutions—a cloud-based software platform and artificial intelligence in the form of TIVA. The TLK 25 records spoken language, encrypts it, and transmits it to the Theatro Cloud. There, the speech is converted to text and semantically analyzed so that the underlying intent can be recognized. In doing so, TIVA takes into account not only the spoken command but also the relevant context, such as the employee’s role, location, current shift, or organizational responsibilities.

On this basis, the system automatically decides whether to establish a voice connection with another person, retrieve information from a connected system or start a specific workflow. The corresponding response or action is then sent directly back to the headset as a voice output.

TIVA - the intelligent voice assistant

The capabilities of Theatro go well beyond traditional voice communication. Employees do not have to decide for themselves whom to contact, as TIVA automatically identifies the appropriate contacts based on qualifications, availability, or physical proximity. In addition, the solution supports task allocation, workflow management, and the execution of voice-guided processes. Checklists for routine tasks such as opening and closing times, safety inspections, or cleaning tasks can be completed entirely by voice and automatically documented.

Integration with systems such as merchandise management, ERP or workforce management allows employees to query stock levels, record status messages or report incidents without interrupting the workflow. At the same time, all interactions are recorded centrally and can be used for analyses to optimize processes.

Manager-App von Theatro

The Theatro Manager app extends this system with a powerful management and administration tool for managers. It serves as an interface between the operational communication of employees and the higher-level organizational management. Managers can use the app to see in real time which employees are active, which roles they have, which area they work in and whether they are available or busy. This gives managers the opportunity to actively intervene in communication, task allocation and processes without having to be physically present. The tasks are communicated to the relevant employees via TIVA using the headset and remain active until they are completed. The processing status is automatically reported back and updated in the app. In addition, the Manager app enables the central control and monitoring of workflows and processes. It shows which steps have been completed, where delays occur and whether escalations are necessary.

TLK 25
Your companion on the field

Rugged, lightweight, and built to last all day. The TLK 25 from Motorola Solutions ensures clear communication in any environment.

» Push-to-Talk over WiFi

"Dust- and splash-proof"

"Long battery life"

"Emergency Function"

"Easy to use"

More about TLK 25

Theater brings people together.
peiECO controls.

Theatro by Motorola Solutions enables fast and direct in-store communication—via voice using the TLK 25. With peiECO, relevant signals from machines, sensors, and customer interactions are also intelligently integrated into this communication.

Through Theatro and TLK 25, employees receive information and assignments directly through their headsets. The intelligent voice assistant TIVA understands natural language, takes the specific context into account, and helps connect with the right employees and initiate processes immediately.

peiECO expands this communication to include signals from the store. For example, if a vending machine reports a malfunction, a customer button is pressed, or a sensor detects a relevant anomaly, this information can be forwarded directly to the appropriate employees. This way, an event immediately becomes a specific task.

Theatro facilitates direct communication. peiECO consolidates the signals from the store. Together, they create an intelligent communication and workflow solution that delivers information where it’s needed—directly to employees.

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Find out how Theatro can make your in-store communication and processes more efficient. We’d be happy to advise you.