Voice-based communication and workflow solution
Theatro from Motorola Solutions
Theatro is a comprehensive voice-based communication and workflow solution that has been specially developed for employees in operational areas such as retail, logistics and production. The solution enables employees to communicate quickly, reliably and contextually without having to rely on smartphones, paper or stationary computers. Operation is completely hands-free and eyes-free, allowing employees to complete their tasks and retrieve information at the same time. A central component of Theatro from Motorola Solutions is the intelligent voice assistant TIVA, which acts as a digital interface between employees, work processes and company systems.
Signal IN – Message OUT
peiECO
Imagine your team reacting at lightning speed to customer inquiries, machine breakdowns or important events – effortlessly. With peiECO, all important signals in your store are intelligently networked: sensors detect faults, such as in vending machines, and send this information directly to your employees. Customer buttons enable a quick request for assistance, while permanently installed cameras monitor important areas in real time and ensure that no situation goes unnoticed – a complete ecosystem in which everything works together seamlessly.
Curious about how peiECO can help you shorten response times in the store and increase your team efficiency?
Technical structure
How does Theatro work?
Portable Theatro Device (TLK 25)
- Small, light and robust
- Is worn on the belt or on clothing
- Used in combination with a headset
TIVA - The Intelligent Voice Assistant
- Understands natural language
- Recognizes users, roles and contexts
- Controls communication and processes
Theatro Cloud Platform
- Central management of all devices, users and locations
- Definition of groups, roles and workflows
- Connection to existing IT systems
Hardware, cloud and AI control workflows directly by voice
Technology that understands and implements voice commands
Technically, Theatro is based on the interaction of portable hardware – in particular the TLK 25 from Motorola Solutions in combination with a Bluetooth® headset – a cloud-based software platform and artificial intelligence in the form of TIVA. The TLK 25 records spoken language, encrypts it and transmits it to the Theatro Cloud. There, the speech is converted into text and semantically analyzed so that the underlying intention is recognized. TIVA not only takes into account the spoken command, but also the respective context, such as the employee’s role, location, current shift or organizational responsibilities.
On this basis, the system automatically decides whether to establish a voice connection with another person, retrieve information from a connected system or start a specific workflow. The corresponding response or action is then sent directly back to the headset as a voice output.
How TIVA automates processes and connects your team
Everything in view
Theatro’s possibilities therefore go far beyond traditional voice communication. Employees do not have to decide for themselves who to contact, as TIVA automatically identifies the right contact person based on qualifications, availability or proximity. The solution also supports the distribution of tasks, the management of workflows and the implementation of voice-guided processes. Checklists for routines such as opening and closing times, security checks or cleaning tasks can be carried out entirely by voice and documented automatically.
Integration with systems such as merchandise management, ERP or workforce management allows employees to query stock levels, record status messages or report incidents without interrupting the workflow. At the same time, all interactions are recorded centrally and can be used for analyses to optimize processes.
Practical example
Efficient communication in seconds
Service without interruption: hands free, TIVA in your ear, customer in focus.
Hey Theatro, find an employee in the warehouse.
I’ll connect you with Markus in the camp.
Markus, do you have item 4711 in size M available?
Yes, two of them. I’ll bring one to the front.
RESULT
No way into the warehouse
No telephone
No walking routes
Customer remains supported
Centralized control of communication, tasks and processes
The manager app from Theatro
The Theatro Manager app extends this system with a powerful management and administration tool for managers. It serves as an interface between the operational communication of employees and the higher-level organizational management. Managers can use the app to see in real time which employees are active, which roles they have, which area they work in and whether they are available or busy. This gives managers the opportunity to actively intervene in communication, task allocation and processes without having to be physically present.
The tasks are communicated to the relevant employees via TIVA using the headset and remain active until they are completed. The processing status is automatically reported back and updated in the app.
In addition, the Manager app enables the central control and monitoring of workflows and processes. It shows which steps have been completed, where delays occur and whether escalations are necessary.
Use data, improve processes
Data analysis and process optimization
Another important aspect is the evaluation and analysis of data. All communication processes, task processing and process steps are recorded and processed by the system. Managers can see how quickly requests are responded to, how long tasks take on average or where bottlenecks regularly occur. This information helps to optimize workflows, deploy staff more efficiently and improve service quality in the long term.
Make an appointment with us and let us develop innovative solution concepts for your requirements together.
We look forward to the exchange!