Repair, return, or just a question?

We support you!

Service & support

When our in-store communication solutions are used on a daily basis in the food retail trade, in hardware stores, fashion stores, or other chain stores, they can end up showing signs of wear and tear.

No matter why your product no longer works properly, we’ll take care of it!

Initiate repairs

Please be patient

The peicom repair and return service

Our service staff will advise you on how you can get your device or accessory working properly again as quickly as possible, or whether it is worthwhile for you to have it repaired*.

Please complete the return document in full and send it to the email address provided. We will get back to you with the next steps as soon as possible.

*Defective items outside the warranty period as well as damage caused by your own fault are subject to a charge.


…or do you just have a question about the product?

Again, we will be happy to help you. Use the contact button on the right.

Our employees have undergone training on every single one of our products and are more than happy and competent to help you further.


We now use radios in every one of our stores and are very happy with them. It saves us from unnecessary walking and makes it super easy for all the staff to exchange information.

Boris Massak - Massak Logistik GmbH

When advising clients, it’s a major advantage to be able to access the collective expertise of every colleague quickly and easily via radio.

Felix Zimmermann - Fressnapf Köln GmbH

The radios allow us to communicate properly with one another while also maintaining COVID-19 safe distances. Even in noisy environments (machine noise).

Siegfried Vantomme - Henkel AG & Co. KGaA

The devices have a high quality with an extremely big range and are a great help in everyday work. Unnecessary work steps can be saved and communication with the employees can be made much faster and easier regarding questions and work distribution with using the radio devices. peicom itself impresses with friendly and customer-oriented employees who can guarantee a fast and, above all, professional service: top company – top quality.

Benjamin Gürntke - Thomas Philipps

I am enthusiastic about this effective way of communication. Reaching all employees at the push of one button and accessing the entire expertise of the staff? Since the introduction of the peicom communication solution, this is no longer a problem!

Besir Kebabcioglu - Thomas Philipps

The use of radio technology has led to significant process optimization in our stores. We are extremely satisfied with the results we have achieved so far. The fast and direct distribution of information and tasks via the radios has enabled us to significantly increase the efficiency of our internal processes.

Bianka Wellnowski - Woolworth GmbH

The feedback from the shop manager Mr. Belghiti: • Price enquiries / discounts / complaints can be quickly coordinated with the store manager • Saving of time and walking distances • Quick flow of information at the push of a button • Information and work instructions can be given quickly • Theft risk is minimised

Jalil Belghiti - expert Gröblinghoff in Neuss

About peiECO: Due to the convincing results and positive feedback from the customers and my colleagues, we decided to adopt the system permanently in our store. In this way, we have created a solution that convinces all parties.

Matthias Hartz - Decathlon Bremen Brinkum

I am delighted with this new way of communicating. It makes internal communication among employees much easier. It’s great fun not having to run around the store to get or share information.

Michel Schupan - Fressnapf Gallafilz Retail GmbH

I am very satisfied with the solution of communication. It supports us in our everyday work and ensures quick communication. In a self-test, I measured the steps to compare the values with each other. Without the communication solution: 17,000-18,000 steps per day; with the communication solution: 14,000-15,000 steps per day. All in all, a saving of about 2,000-4,000 steps a day - that is very positive!

Mr Cornesse - hagebaumärkte "quintus" GmbH & Co. KG

We don´t want to and cannot do without radio technology any more! Instant support at the push of one button and no more looking after colleagues, what else do you want?

Sabine Notzon - Grünes Netzwerk: Arkenau Gartencenter GmbH

Outstanding service and in-depth expertise are what we value about peicom. No query was ignored and all our concerns were met in the shortest possible time.

Timur Veles - Kulturschafft e.V.

The enthusiasm of the employees about the radios is very great. They make our work much easier. And now that the employees have also become accustomed to using the devices, it is almost a matter of course to handle them. Our work is made much easier by the radios. They save us unnecessary trips. And when handing out food to our customers, the devices help us particularly well.

Ulrich Fels - Johanniter-Unfall-Hilfe e.V. Kropp

Your contact for service & support

Jens Wassermann

Service & Support

Jens Wassermann likes cars with good engines. Why is that any good to you? Because in his role as a customer care agent, he handles your concerns in record time just like a high-performance engine – whether programming radios to ensure protection against third-party eavesdropping for you or processing and repairing your defective devices.

phone: +49 541 409576-40

Andreas Hindersmann

Service & Support

Andreas Hindersmann from Lotte is the Head of Service & Support for a reason. With his many years of experience and his solution-oriented approach, you will be helped quickly. As a passionate squash player, Andreas is a quick-witted advocate for your concerns. His helpful and communicative manner rounds off our service team.

phone: +49 541 409576-40

Valeria Frolov

Service & Support

Valeria Frolov from Osnabrück is our new service angel. Her focus is on programming new radios and repairing used ones. The responsible Valeria is very appreciated by our customers due to her cheerful nature: because she always thinks in solutions and not in problems.

phone: +49 541 409576-40

Pia Bielefeld

Service & Support

Pia Bielefeld from Lotte forms the powerful service trio together with Jens Wassermann and Valeria Frolov. When it comes to speed, her performance matches that of Mr. Wassermann’s. Customers appreciate her friendly and helpful telephone manner. Thanks to her excellent knowledge of the products, she can solve many problems over the phone – saving you time and money.

phone: +49 541 409576-40


Das peicom Retourenformular

2.03 MB

Motorola DP1400 Declaration of Conformity

240.32 KB

Motorola SL1600 Declaration of Conformity

243.51 KB

ISO 9001 – DEKRA Certification GmbH

410.87 KB


Give us a call or send us an email. We’ll get back to you as soon as we can.

+49 541 409576-0

Contact us!

+49 541 409576-65

Support requests

Do you have a question about a return or a repair? We’re happy to help.

+49 541 409576-40