Repair, return, or just a question?

We support you!

Service & support

When our devices are used on a daily basis in the food retail trade, in hardware stores, fashion stores, or other chain stores, they can end up showing signs of wear and tear.

No matter why your product no longer works properly, we’ll take care of it!

Initiate repairs

Please be patient

The peicom repair and return service

Our service staff will advise you on how you can get your device or accessory working properly again as quickly as possible, or whether it is worthwhile for you to have it repaired*.

Please complete the return document in full and send it to the email address provided. We will get back to you with the next steps as soon as possible.

*Defective items outside the warranty period as well as damage caused by your own fault are subject to a charge.


…or do you just have a question about the product?

Again, we will be happy to help you. Use the contact button on the right.

Our employees have undergone training on every single one of our products and are more than happy and competent to help you further.


We now use radios in every one of our stores and are very happy with them. It saves us from unnecessary walking and makes it super easy for all the staff to exchange information.

Boris Massak - Massak Logistik GmbH

When advising clients, it’s a major advantage to be able to access the collective expertise of every colleague quickly and easily via radio.

Felix Zimmermann - Fressnapf Köln GmbH

The radios allow us to communicate properly with one another while also maintaining COVID-19 safe distances. Even in noisy environments (machine noise).

Siegfried Vantomme - Henkel AG & Co. KGaA

Your contact for service & support

Kristina Hopfauf

Team Leader Service & Support

Problem solver and team player Kristina Hopfauf from the beautiful Tödden community of Recke lives for service. She takes on any challenge and can help you with any process, no matter how complicated. Customers benefit from the high standards she sets for herself and her instinct for finding the best solutions. Her love of team sports makes her a team player through and through and this greatly benefits you – the customer.

phone: +49 541 409576-40

Jens Wassermann

Service & Support

Jens Wassermann likes cars with good engines. Why is that any good to you? Because in his role as a customer care agent, he handles your concerns in record time just like a high-performance engine – whether programming radios to ensure protection against third-party eavesdropping for you or processing and repairing your defective devices.

phone: +49 541 409576-40

Valeria Frolov

Service & Support

Valeria Frolov from Osnabrück is our new service angel. Her focus is on programming new radios and repairing used ones. The responsible Valeria is very appreciated by our customers due to her cheerful nature: because she always thinks in solutions and not in problems.

phone: +49 541 409576-40

Pia Bielefeld

Service & Support

Pia Bielefeld from Lotte forms the powerful service trio together with Jens Wassermann and Valeria Frolov. When it comes to speed, her performance matches that of Mr. Wassermann’s. Customers appreciate her friendly and helpful telephone manner. Thanks to her excellent knowledge of the products, she can solve many problems over the phone – saving you time and money.

phone: +49 541 409576-40


The peicom Return Form

773.49 KB

Motorola DP1400 Declaration of Conformity

240.32 KB

Motorola SL1600 Declaration of Conformity

243.51 KB


Give us a call or send us an email. We’ll get back to you as soon as we can.

+49 541 409576-0

Contact us!

+49 541 409576-65

Support requests

Do you have a question about a return or a repair? We’re happy to help.

+49 541 409576-40