Next level store management
How AI prioritizes your daily store routine in real time
Large amounts of data are generated in the store every day: from ERP systems, databases, information platforms and service portals. This information is valuable, but often distributed and difficult to access.
This is exactly where the AI-assisted service excellence from Samhammer comes into play.
The AI developed specifically for the retail sector links all relevant data sources with each other. It structures unstructured information, converts data into usable knowledge and derives specific recommendations for action – based on a curated, domain-specific knowledge store.
The result: intelligent self-service solutions and the targeted control of fulfillment processes by Agentic AI. The solution, which can be used company-wide and is also available as a managed service, delivers measurable success:
- Increase the first-time fix rate to up to 90%
- Reduction of operating costs by up to 40%
- Reduction in processing time of up to 60%
The clever combination of technology and curated knowledge raises the efficiency and quality of store support to a new level.
The Samhammer AI evaluates the collected information, recognizes correlations and creates messages that show exactly which steps in the store make sense next. The data is structured and contextualized by humans and AI so that all information is directly relevant for action and easy to implement. By combining curated knowledge building with industry-specific expertise, all employees know at all times which tasks have priority and how they can proceed efficiently without wasting time searching or coordinating. The information is provided in real time and fed into the systems that employees use on a daily basis. In this way, all information is available exactly where decisions are made and tasks are implemented.
We make the intelligence of Samhammer audible
Directly into your ear - information that works
The text messages from Samhammer AI in customer service are available to the branches via an app, dashboard or internal communication tools. With us, this information becomes directly audible, for example via the TLK 25 from Motorola Solutions. We are already literally in every employee’s ear and, together with Samhammer, we are now ensuring that messages are sent directly into the workflow without delay. This means that messages reach employees immediately, without them having to look at a display or open various systems first. Employees can also request information directly at the touch of a button. Dialogs with the AI are also possible.
Samhammer and peiECO
A holistic solution for the store
Samhammer maps the digital and organizational intelligence of the store. The AI bundles information from ERP systems, merchandise management systems, information platforms and service portals and translates it into structured tasks, priorities and workflows for employees.
Our peiECO eco system supplements this picture with signals directly from day-to-day store operations.
It automatically records events and statuses, for example from machines, vending machines or customer service buttons. As soon as a signal is received, such as an empty deposit machine, a fault on a machine or a customer inquiry, peiECO registers this immediately and sends the information directly to the responsible employees.
How AI and automation can lead your team to success
Intelligent store management by linking both worlds
This combination creates a consistent, intelligent store management system:
- Recognize everything immediately
A deposit machine is defective or a customer presses the service button on the sales floor.
peiECO receives the signal and automatically forwards it to the employees - Act quickly
peiECO receives the signal and automatically forwards it to the employees.
Samhammer’s AI assists with troubleshooting: employees are helped to solve problems via a dialog.
- Everything runs automatically
If the staff on site are unable to resolve the problem, a service ticket is automatically created for 1st level support or the manufacturer. At the same time, routine tasks such as replenishment or inspection rounds are triggered automatically. - Work stress-free and efficiently
Problems are noticed early on, before they become major.
No slips of paper, no phone calls, no e-mails – everything is clearly arranged and visible at a glance and can be called up by voice for everyone.
Use data, improve processes
Conclusion
The AI-assisted service excellence of Samhammer and peiECO fulfil different but complementary roles:
Samhammer’s AI organizes, controls and prioritizes the work in the store. It can be triggered by the employees. You can rely on sound data and do not have to interrupt colleagues at work.
peiECO connects this organization with the real world of the store by intelligently integrating physical signals into digital processes.
Together, they create an integrated system that not only manages the store, but actively controls it.
Make an appointment with us and let us develop innovative solution concepts for your requirements together.
We look forward to the exchange!