Our Service and
Support Department is here to help you!
Our service and support department makes a significant contribution to customer satisfaction by ensuring that customer concerns are dealt with quickly and professionally. We know that customer satisfaction comes not only from first-class products and solutions, but also from excellent service. Our team specializes in responding quickly and effectively to our customers’ needs. We continuously invest in the further training of our employees in order to always offer you the best possible support.
Our service is characterized by fast response times, tailor-made solutions and comprehensive support throughout the entire product life cycle. Our commitment goes beyond the purchase – even after the implementation of our products, we offer you training and maintenance services at any time to ensure trouble-free use. We also strive for continuous improvement through regular customer feedback and internal evaluations to constantly optimize our service and provide you with the best possible support.
We are an EHI member
As a member of the EHI, the Institute for Retail Research, we are part of a network of leading companies in the retail sector. This membership enables us to keep abreast of the latest industry-specific developments and benefit from a broad exchange of experience.
Online repair and returns form
Serial number quick check
With this tool, we want to make the warranty check as easy as possible for you. Simply enter the serial number of your device and we will let you know immediately whether your device is still under warranty.
We are ISO 27001 certified
As an ISO 27001 certified company, we guarantee the highest quality standards in our processes and services. This certification underlines our commitment to quality and continuous improvement.
peiECO
Imagine your team responding instantly to customer inquiries, machine malfunctions, or important events—all with minimal effort. With peiECO, all key signals in your store are intelligently connected: Sensors detect issues—such as those with vending machines—and send this information directly to your employees. Customer buttons allow customers to quickly request assistance, while permanently installed cameras monitor key areas in real time and ensure that no situation goes unnoticed—a complete ecosystem in which everything works together seamlessly.
Curious about how peiECO can help you shorten response times in the store and increase your team efficiency?
Do you have a request?
Make an appointment with our service team!
Our service for you!
Fast returns with our RMA tool
Our RMA tool makes the returns process easier and more transparent than ever before. With just a few clicks, you can request returns, track the status in real time and speed up processing. Thanks to seamless integration into our systems, we ensure fast and smooth processing.
Initiate repairs
Serial number quick check
With this tool, we want to make the warranty check as easy as possible for you. Simply enter the serial number of your device and we will let you know immediately whether your device is still under warranty.