Repair, return or just a question?
Our service and support department is here to help!
Our service and support department makes a significant contribution to customer satisfaction by ensuring that customer concerns are dealt with quickly and professionally. We know that customer satisfaction comes not only from first-class products and solutions, but also from excellent service. Our team specializes in responding quickly and effectively to our customers’ needs. We continuously invest in the further training of our employees in order to always offer you the best possible support.
Our service is characterized by fast response times, tailor-made solutions and comprehensive support throughout the entire product life cycle. Our commitment goes beyond the purchase – even after the implementation of our products, we offer you training and maintenance services at any time to ensure trouble-free use. We also strive for continuous improvement through regular customer feedback and internal evaluations to constantly optimize our service and provide you with the best possible support.
We are an EHI member
EHI
As a member of the EHI, the Institute for Retail Research, we are part of a network of leading companies in the retail sector. This membership enables us to keep abreast of the latest industry-specific developments and benefit from a broad exchange of experience.
Our service for you!
Fast returns with our RMA tool
Our RMA tool makes the returns process easier and more transparent than ever before. With just a few clicks, you can request returns, track the status in real time and speed up processing. Thanks to seamless integration into our systems, we ensure fast and smooth processing.
Reparaturen veranlassen
Serial number quick check
With this tool, we want to make the warranty check as easy as possible for you. Simply enter the serial number of your device and we will let you know immediately whether your device is still under warranty.
Repair and returns form
Our service staff will advise you on how you can get your device or accessory back into proper use quickly and easily or whether a repair is worthwhile for you*.
Please complete the returns document in full and send it to the e-mail address provided. We will get back to you promptly with the next steps.
*Defective items outside the warranty period and self-inflicted damage are subject to a charge.
Signal IN – Message OUT
peiECO
Imagine your team reacting at lightning speed to customer inquiries, machine breakdowns or important events – without any effort. With peiECO, all important signals in your store are intelligently networked: sensors detect faults, such as in vending machines, and send this information directly to your employees. Customer buttons enable a quick request for support, while permanently installed cameras monitor important areas in real time and ensure that no situation goes unnoticed – a complete ecosystem in which everything works together seamlessly.
Curious about how peiECO can help you shorten response times in the store and increase your team efficiency?
The following customers have already chosen us
We are ISO certified
ISO 9001
As an ISO 9001 certified company, we guarantee the highest quality standards in our processes and services. This certification underlines our commitment to quality and continuous improvement.
Do you have a request?
Make an appointment with our service team!