When AI
takes over store support
Large amounts of information are generated in the store every day. This information comes from ERP systems, databases, information platforms, and service portals, and forms an important foundation for efficient operations. However, this information is often scattered across different systems, making it accessible to employees only after a considerable amount of searching.
This is exactly where Samhammer’s AI-assisted Service Excellence comes in. The AI, developed specifically for the retail sector, consolidates relevant data sources, structures existing information, and transforms it into actionable, context-specific knowledge. Based on a curated, industry-specific knowledge store, the AI identifies correlations and derives concrete recommendations for the store.
This ensures that employees receive exactly the information they need for their specific tasks without having to spend a long time searching for solutions or navigating through various systems. The curated guidance is delivered in real time to the applications and systems used in day-to-day work. In this way, Samhammer combines intelligent AI with curated knowledge and industry-specific expertise, supporting employees right where decisions are made and tasks are carried out.
Increase
the first-time resolution rate
to up to 90%
Reduction
of operating costs
by up to 40%
Reduction
in processing time
by up to 60%
We make the intelligence
of Samhammer audible
With us, this information becomes directly audible - for example, via the TLK 25 from Motorola Solutions. We’re already literally in every employee’s ear, and together with Samhammer, we now ensure that notifications flow directly into the workflow without delay. As a result, notifications reach employees immediately, without them having to look at a screen or open various systems first. In addition, employees can request the information directly at the touch of a button. Conversations with the AI are also possible.
A comprehensive solution
for the store
Our peiECO ecosystem complements this picture by providing signals directly from day-to-day store operations. It automatically records events and statuses - for example, from machines, vending machines, or customer service buttons. As soon as a signal is received such as an empty deposit machine, a machine malfunction, or a customer inquiry peiECO immediately registers it and forwards the information directly to the appropriate employees.
To ensure that everything runs smoothly in the store
The combination of peiECO and Samhammer’s AI creates a seamless and intelligent store management system that provides targeted support to employees in their day-to-day work. For example, if a deposit machine malfunctions or a customer presses the service button on the sales floor, peiECO detects the signal and automatically forwards the notification to the appropriate employees.
Samhammer’s AI provides direct assistance during the subsequent problem-solving process. Through an intuitive dialogue, employees receive relevant information and specific guidance to resolve the issue on their own as quickly as possible. If a solution cannot be found on-site, a service ticket is automatically created for first-level support or the relevant manufacturer.
Recurring tasks can also be triggered automatically. These include, for example, restocking merchandise or conducting necessary inspection rounds. Problems and tasks are identified early on and forwarded to the appropriate parties before they escalate into major disruptions.
This makes day-to-day store operations easier and more efficient. Information, tasks, and notifications are centralized and available right where they’re needed. Instead of notes, phone calls, and emails, employees can see all relevant information at a glance and, if necessary, access it via voice commands.
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Discover how Agentic AI supports your store on a day-to-day basis, automates processes, and lightens the workload for employees exactly where it matters most.