peiECO
Smart Real-Time Communication
Answering customer questions at service points and processing technical signals from various machines – these are tasks that are part of your day-to-day work in a store. With peiECO, the peicom ecosystem, we ensure maximum flexibility in your task distribution and optimal communication between your employees, machines and customers.
If machines and sensors are connected to your employees’ radios or smart devices, they receive a full message from the deposit machine via their headset or the message is displayed on their smart device. The days of customers waiting impatiently at your service point and loud announcements in your store are also over.
As the central intelligence of peiECO, we integrate the peiBOX into your store’s existing Wi-Fi infrastructure. It’s up to you to decide which and how many peiECO systems to connect to your communication system: from machines (peiSUPPLY) to buttons (peiPRESS) to sensors (peiSENSE*). We’d be happy to advise you on your specific needs.
Let your machines communicate
Until now, your employees have been checking whether the deposit machine has been emptied or the bread machine in the store is full. They usually only become aware of interim disruptions and full messages when a customer under time pressure points them out.
With peiECO, your employees no longer have to make regular rounds of the store, and customers avoid unnecessary wait times. As soon as the return bottle machine can no longer operate, all your employees receive a customizable voice message from peiSUPPLY via their radios to their headsets—extremely efficient and, at the same time, discreet for customers. Many return bottle machines even notify employees before the machine signals it’s full. The same applies to bakery machines. There’s no need to wait next to the machine, as a friendly voice announces when the baking is done via voice message. The waste rate drops to nearly zero, and employees can use the time to complete other tasks, such as restocking the shelves in the supermarket.
We connect food retail vending machines to the peiBOX—which is integrated into the existing Wi-Fi network—using an analog connection via peiSUPPLY. Alternatively, we retrieve signals from the manufacturers’ cloud. MQTT interfaces reduce the on-site installation effort. You decide which voice message the peiBOX then sends to your communication solution.
With peiECO, your employees no longer have to make regular rounds of the store, and customers avoid unnecessary wait times. As soon as the return bottle machine can no longer operate, all your employees receive a customizable voice message from peiSUPPLY via their radios to their headsets—extremely efficient and, at the same time, discreet for customers. Many return bottle machines even notify employees before the machine signals it’s full. The same applies to bakery machines. There’s no need to wait next to the machine, as a friendly voice announces when the baking is done via voice message. The waste rate drops to nearly zero, and employees can use the time to complete other tasks, such as restocking the shelves in the supermarket.
We connect food retail vending machines to the peiBOX—which is integrated into the existing Wi-Fi network—using an analog connection via peiSUPPLY. Alternatively, we retrieve signals from the manufacturers’ cloud. MQTT interfaces reduce the on-site installation effort. You decide which voice message the peiBOX then sends to your communication solution.
Your customers
want them!
In addition to the availability of goods and the opportunity to experience them, customer service and personal advice are the decisive advantages for bricks-and-mortar retailers compared to the numerous online offerings. At the same time, it is not only fashion stores and DIY stores that are affected by the increasing shortage of skilled workers, but the entire retail sector.
Expand your communication solution with peiECO and our peiPRESS customer information buttons. Employees are always available to customers. Place multiple buttons throughout your sales floor where customer contact is most frequent. Customers can then easily reach your staff by pressing the button. “Assistance needed in the wine section” is the voice message that all staff members receive on the headsets of their two-way radios. Customers also hear a voice announcement. Not through the store’s public address system, but through a small speaker built into the button: “A staff member is on the way to you.” This saves customers from having to search for staff members among the shelves and prevents lines at the registers.
Once the peiBOX is connected to the infrastructure and linked to your communication solution, the next step is to strategically position the peiPRESS buttons throughout the store. From mounting on a merchandise shelf to wall mounting, a freestanding base, or a counter display—peiPRESS can be used anywhere—even outdoors.
Expand your communication solution with peiECO and our peiPRESS customer information buttons. Employees are always available to customers. Place multiple buttons throughout your sales floor where customer contact is most frequent. Customers can then easily reach your staff by pressing the button. “Assistance needed in the wine section” is the voice message that all staff members receive on the headsets of their two-way radios. Customers also hear a voice announcement. Not through the store’s public address system, but through a small speaker built into the button: “A staff member is on the way to you.” This saves customers from having to search for staff members among the shelves and prevents lines at the registers.
Once the peiBOX is connected to the infrastructure and linked to your communication solution, the next step is to strategically position the peiPRESS buttons throughout the store. From mounting on a merchandise shelf to wall mounting, a freestanding base, or a counter display—peiPRESS can be used anywhere—even outdoors.
Informed immediately before it becomes critical
Particularly in the food retail sector, in pet food stores, and at specialty aquarium retailers, certain guidelines for temperature, lighting, and the operation of filtration systems must be followed. However, deviations often go unnoticed, especially in the hectic day-to-day operations of a store. If, for example, an air conditioning unit fails shortly before or after the last inspection round, the problem may not be detected until critical temperatures have already been reached.
With peiSENSE*, peiECO can be expanded to include smart sensors. Whether motion, temperature, or humidity sensors— , changes are reliably detected and can be forwarded directly to the appropriate staff members. This allows critical situations to be identified early on and targeted measures to be taken before major damage occurs.
In addition, peiECO can be integrated with other technologies used in the retail sector. Body cameras, video equipment, and other smart devices can be integrated into the communication solution to quickly assess situations and respond immediately when necessary. In this way, peiECO connects different systems into a comprehensive communication solution.
With peiSENSE*, peiECO can be expanded to include smart sensors. Whether motion, temperature, or humidity sensors— , changes are reliably detected and can be forwarded directly to the appropriate staff members. This allows critical situations to be identified early on and targeted measures to be taken before major damage occurs.
In addition, peiECO can be integrated with other technologies used in the retail sector. Body cameras, video equipment, and other smart devices can be integrated into the communication solution to quickly assess situations and respond immediately when necessary. In this way, peiECO connects different systems into a comprehensive communication solution.
Intelligent data, efficient processes
Customers have a wide range of expectations when shopping in retail stores. A high level of customer satisfaction requires, among other things, well-stocked shelves, correctly arranged merchandise, technically flawless vending machines and staff who are always approachable and trained, as well as no waiting times at the checkouts.
peiANALYTICS* collects all key data from the peiECO system in real time to ensure that daily operations run smoothly. Set up your personal dashboard and analyze this data. Get an overview of the frequency of machine error messages in the market so you can take corrective action in collaboration with the manufacturer.
The peiBOX central intelligence system is integrated into the store’s Wi-Fi infrastructure. It transmits the data to a secure cloud platform, where peiECO stores the data in compliance with the GDPR. You can view the results in the online tool peiANALYTICS* on a smart device on-site or on a desktop at your workplace. View the data in real time, take immediate corrective action, or use the collected data for your strategic planning.
peiANALYTICS* collects all key data from the peiECO system in real time to ensure that daily operations run smoothly. Set up your personal dashboard and analyze this data. Get an overview of the frequency of machine error messages in the market so you can take corrective action in collaboration with the manufacturer.
The peiBOX central intelligence system is integrated into the store’s Wi-Fi infrastructure. It transmits the data to a secure cloud platform, where peiECO stores the data in compliance with the GDPR. You can view the results in the online tool peiANALYTICS* on a smart device on-site or on a desktop at your workplace. View the data in real time, take immediate corrective action, or use the collected data for your strategic planning.
AI Meets "
" Store Communications
Samhammer's AI-assisted Service Excellence transforms data into concrete recommendations for action. peiECO transmits this information in real time directly to employees, enabling quick and targeted action on the sales floor.
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