Tasks are prioritized too late or not at all, and end up being left undone
It’s Saturday morning at a busy store. A line is forming at the register, a customer is waiting for assistance, and at the same time, the deposit machine is reporting a malfunction. Shortly afterward, another message comes in from the bakery: The baking cycle is complete.
Within just a few minutes, employees find themselves faced with several tasks at once. What needs to be done first is often determined by availability, experience, or who calls for help. While they try to gather information and find the right solution, other tasks are left undone or aren’t noticed until their effects are already being felt.
This is exactly where the combination of peiECO and Samhammer’s AI-assisted Service Excellence comes into play. While peiECO detects events from the real-world store environment in real time and relays them to employees, artificial intelligence evaluates this information, links it to existing company knowledge, and derives specific recommendations for action.
This creates a seamless process in which an event is transformed into a prioritized task with the appropriate context, the right information, and the next logical step.
The Problem
Information Needs Context
The challenge here lies not in the availability of information, but in deriving the correct meaning from this multitude of signals. A single event often does not reveal how relevant or urgent a situation actually is. Today, employees often have to make these connections on their own. They decide which task needs to be addressed first, search for information in various tools, or rely on their experience. Meanwhile, other tasks continue to run and tie up valuable resources. As the number of technical systems increases, so does the complexity of day-to-day operations at the store. Information is available, but it is often scattered and lacks a direct connection to the specific situation. This leads to delays and additional work, even though the relevant information is, in principle, already available.
The Problem
A signal does not automatically become a solution
Today, it’s often up to employees to establish this context on their own. They must evaluate information, set priorities, look for appropriate guidance, or coordinate with colleagues. It’s not just about finding information, but about determining the right course of action based on that information. After all, not every situation requires the same response. A customer inquiry requires a different kind of support than a technical report or an upcoming task. It is therefore crucial to quickly identify what is relevant at the moment, what steps are necessary, and who should take them.
This is exactly where additional work arises in day-to-day store operations. Although the information is available, the connection between the situation and a specific action often still has to be made manually. This results in a loss of time that employees actually need for their core tasks.
THE SOLUTION
Knowledge and Processes Working Together
Smart Support
for the Store
peiECO detects events directly on the shop floor—such as machine malfunctions or signals from automated machines—and forwards this information to employees. At the same time, the Samhammer AI analyzes the situation, draws on company-specific knowledge as well as information from ERP and inventory management systems, and provides exactly the information needed for the task at hand.
Individual events thus give rise to specific connections, priorities, and next steps. Employees receive exactly the information they need to make a quick decision without having to spend time searching through various systems. If a problem cannot be resolved immediately, the system automatically triggers the next service process. At the same time, recurring tasks can be triggered automatically.
Why
we can do that
Many AI solutions provide information through apps, dashboards, or additional devices. At first glance, these systems offer a wide range of possibilities. However, in the hectic day-to-day operations of a store, this creates a new challenge: Employees must actively search for information, switch between applications, look at screens, and divert their attention from what’s actually happening.
It is precisely in situations that require quick reactions and full concentration that additional technology can quickly become an added burden. Genau hier liegt unsere Stärke: Unsere Funkgeräte gehören seit Jahren zum täglichen Arbeiten im Store. Sie sind für Mitarbeitende selbstverständlich, vertraut und jederzeit verfügbar. Sie begleiten sie auf der Verkaufsfläche, im Lager, an der Kasse und überall dort, wo schnelle und direkte Kommunikation entscheidend ist.
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