With the peiECO dashboard from peicom
In today’s retail world, where speed, transparency and proximity to the customer are key to success, intelligent solutions are required. This is exactly where the peiECO dashboard from peicom comes in – as a central hub for modern store communication and optimized processes in day-to-day business.
What is peiECO?
peiECO is a holistic solution for store communication that offers maximum flexibility in the distribution of tasks and efficient networking between employees, machines and customers. Thanks to the seamless integration of various components such as vending machines (peiSUPPLY), buttons (peiPRESS) and sensors (peiSENSE), peiECO enables intelligent, cross-location communication.
The peiECO dashboard is the central control unit of the system and enables easy monitoring and optimization of all processes and communication flows. Whether individual branches, regional structures or a nationwide network – it provides a comprehensive overview of central processes such as the coordination of work processes, the monitoring of technical devices or the processing of customer inquiries.
A key highlight is the targeted signal control via peiSUPPLY. Whether a deposit machine is full or a baking machine is reporting a fault – all information reaches employees in real time via headsets or smart end devices. All messages are not only documented, but also analyzed and prepared for individual evaluations. This makes it possible to react more quickly to operational disruptions, customer inquiries or other important events and therefore to plan better in the long term.
In addition, the peiECO dashboard takes customer proximity to a new level. With peiPRESS, customers are in direct contact with the team on site at the touch of a button. At the same time, the system records when a contact was initiated and how quickly it was responded to. In this way, service quality is not only made transparent, but also improved in a targeted manner.
The analysis of performance data is not neglected either. The dashboard shows which functions are used particularly frequently and how quickly staff respond to events such as customer inquiries. The integrated comparative analysis makes it possible to identify optimization potential and at the same time promote best practices within the company in a targeted manner.
Another advantage is the complete transparency of all processes. Even unanswered customer inquiries are visible, allowing potential bottlenecks to be identified at an early stage and rectified in a targeted manner. This means that no process remains undetected.
The result: fewer frictional losses, improved communication within the team, increased service quality and, last but not least, satisfied customers. In short, the peiECO dashboard ensures noticeably more success on the shop floor.
If you have become curious and would like to find out how you can increase your communication potential together with us, we look forward to hearing from you –
by e-mail to retail@peicom.com